Get in Touch With Us
Got a question about one of the fast-payout casinos we cover, spotted something that needs a second look, or just want to tell us what you think of the site? This page covers the ways to reach Online Casinos and what happens once your message lands with us.
How to Reach the Team
Email is the best way to get hold of us. Write to [email protected] and a member of the editorial team will read your message personally — we don't run automated reply bots. A brief line on what your enquiry relates to helps us route it to the right person and get back to you sooner.
We aim to respond within two working days. During periods of high volume, particularly around new casino launches or bonus updates, it can take a little longer, but every message does get a reply.
What We Can Help With
Online Casinos exists to help Canadian players compare online casinos on the things that matter most, especially how quickly a site pays out winnings. Here's what people most often contact us about:
- Payout speed questions — If you want more detail on withdrawal times, processing fees or the verification steps behind a rating shown on this site, ask us directly.
- Corrections — Bonus terms, wagering requirements and payment options at online casinos change often. If something on a review page looks outdated, tell us and we'll check it.
- General feedback — Suggestions for casinos to review, payment methods to cover, or topics you'd like us to add are always welcome.
- Partnership enquiries — If you represent a Canadian-facing casino brand and would like to introduce yourselves, outline who you are and what you're proposing.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we will point you towards appropriate Canadian support resources.
What Happens After You Send a Message
Every email is read by someone on our team, not filtered through a chatbot. We check the details against our own research before replying, particularly where a question touches on a casino's licensing, bonus terms or payout process — accuracy matters more to us than a fast but vague answer.
Ratings and rankings on Online Casinos are based on our own editorial assessment of factors like withdrawal speed, game selection and payment options. Some of the casinos featured pay us a commission if a reader signs up through our links, but this never determines a brand's position on the page — feedback from readers helps us keep that process honest, so if you think a ranking looks off, tell us why.
Before You Write In
A couple of quick checks can save time on both sides:
- If your question is about a specific casino's payout times, deposit limits or bonus terms, check the individual review first — the details are usually there.
- If you're looking for options outside the mainstream-regulated space, our page on non-GamStop casinos may already answer what you're after.
- Have your casino username or transaction reference ready if your query is about a specific account issue — though for account-level problems, the casino's own support team will always be faster than we can be.
A Note on Independence
Online Casinos is an independent comparison resource, not a Canadian gambling regulator, payment processor or casino operator. We can't resolve account disputes, process withdrawals or override a casino's own terms. What we can do is take your feedback seriously when it comes to keeping our reviews, tables and rankings accurate and useful for other Canadian players.
Thanks for taking the time to read this far — we'd genuinely like to hear from you, whatever the reason.